FREQUENTLY ASKED QUESTIONS

General

We offer our same-day delivery to every major city in the Metro Vancouver area. 

Same-Day delivery cities:
Vancouver (North, West),  Burnaby, Coquitlam/Port Coquitlam New Westminster, Richmond, Maple Ridge, Pitt Meadows, Surrey, Delta, Langley

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Please fill in your details and you’re all set to place an order!

Please have your ID ready.

Yes we do! 

Please select our contactless delivery options

We can leave it in your mailbox, at your front door or you may specify special instructions on the checkout  page. 

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We delivery using mailers or nondescript boxes with no indication of what is inside.

If you are not happy with our product or services, contact our customer service team with your order number. 

Send an e-mail to [email protected] and we’ll be happy to make things right!

Please text ‘cancel’ to toll free 844-604-9333 with your order number.

To change your order you will need to cancel and place a new order.

To earn points you can:

  • – review a product for 100 points
  • – make purchases $10 spent will get you 10 points


Please contact us for more information on how to earn points in different ways.

We take orders 24 hours a day 7 days a week.

Orders are delivered between 12:00 pm and 9 pm.

Due to conditions such as order volume or traffic it may take a bit longer , rest assured your package is on its way.

 

Yes  you may order up to two days in advance.

On the checkout page you may choose a date and time that’ s suitable for your needs.

Payment and Delivery

Same Day Delivery Time Slots:

When you place an order you will be required to select a desired time slot

( Note: If you select 12:00pm-3:00pm orders must be placed before 11:30am to guarantee this slot)


12:00pm to 3:00pm – All orders from the previous day will go out

( Disclaimer: To guarantee this time slot please place your order and have payment accepted by 11:30am or it may be delivered the next time slot)

3:00pm to 6:00pm – If you select this time slot please be aware that payment must be accepted by 2:30pm to guarantee this time slot.

6:00pm -9:00pm – All orders from Surrey – North Van – West Van – Coquitlam – Maple Ridge – Langley – Delta – Tsawwassen will go out.

Orders must be placed prior to 6:00pm to guarantee this time slot.

Your order is still on its way!

Our delivery time slots are estimated times and factors such as traffic and order volume may affect these times.

We will do our best to deliver your package in a timely manner.

Free delivery on all same-day orders!

Delivery Minimums

VANCOUVER / DOWNTOWN

min. $50

RICHMOND / BURNABY / NEW WESTMINSTER /

min. $70

PORT COQUITLAM / NORTH VANCOUVER / WEST VANCOUVER / DELTA / SURREY

min. $100

PORT MOODY / TSAWWASSEN / MAPLE RIDGE / COQUITLAM / WHITE ROCK / LANGLEY

Min.$120

We accept Interac E-transfers or cash on delivery

After you click the place order button on the checkout page you will receive the e-transfer instructions.

Please login to your online banking and fill in the details exactly as they appear

If you’re unclear about the e-transfer details e-mail us at [email protected] and we will be happy to assist you.